Head of NOC Operations

"Head of NOC Operations"



Zscaler, Inc.


Description Position: Head of NOC Operations - India Location: Chandigarh, India Zscaler enables the world s leading organizations to securely transform their networks and applications for a mobile and cloud- first world. Its flagship services, Zscaler Internet Access, and Zscaler Private Access create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud- delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances are unable to match. Used in more than 185 countries, Zscaler operates the world s largest cloud security platform, protecting thousands of enterprises and government agencies from cyber attacks and data loss. The Zscaler platform operates at a carrier- grade level- we process over 25 billion transactions a day in our cloud to protect our customers. The Head of NOC Operations- India will report to the Director, Cloud Operations . In this role of head of Global operations at Zscaler, you will fill the mission- critical role of delivering the best customer experience in the industry by ensuring that Zscaler s best cloud platform is healthy, operational, monitored, fully automated and performs as designed. Exceptional leadership skill to hire, train and retain the world- class cloud operations team. You will work very closely with product engineering, customer success, and support teams to ensure timely delivery of software, issue resolution and balancing priorities to meet customer expectations. This is a hands- on senior level position with expectations to lead and work with the very talented and passionate global team. The Cloud Ops team is responsible for keeping the engines running at peak performance. On any given day, the Zscaler cloud processes tens of billions of transactions scanning a petabyte of data for 15 million users around the world. The transaction volume on the Zscaler cloud is growing significantly every quarter, yet the cloud s overall stability just continues to improve, and that is directly attributable to the Cloud Ops team s deep expertise and its dedication to reliability, availability, and scalability. To be a part of this team, you will, above all, need to share this dedication. And a sense of humor wouldn t hurt. Responsibilities/ What You ll Do You will be an instrumental part in Zscaler Cloud Operations team responsible for the availability, latency, performance, efficiency, monitoring, and emergency response Good experience with networking principles, Firewalls, Load Balancing Solutions, etc Working closely with QA, Development, and Infrastructure teams to understand, implement, and deploy end to end monitoring solutions Deploy patches and upgrades, and upgrade administrative tools and utilities as required Participate in an on- call rotation Excellent problem- solving, troubleshooting, and communication skills Experience working in a 24/ 7 NOC environment for a cloud provider Advanced Linux/ Unix system administration skills Strong scripting skills (e.g. Python, Bash, etc.) Qualifications/ Your Background Strong working knowledge of Linux/ UNIX and related applications Comfortable working in a face paced environment Working knowledge of Nagios Basic scripting skills (e.g. Python, Bash, etc.) Constantly driving to improve, optimize and identify opportunities for process improvement What You Can Expect From Us An environment where you will be working on cutting- edge technologies and architectures A fun, passionate and collaborative workplace Competitive salary and benefits, including equity The pace and excitement of working for a Silicon Valley Unicorn Why Zscaler People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry Do you want to work on disruptive technology Do you thrive in a fluid work environment Do you appreciate a company culture that enables individual and group success and celebrates achievement If you said yes, we d love to talk to you about joining our award- winning team. , Other details

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Head of NOC Operations Head of NOC Operations Reviewed by Rashesh Patel on January 03, 2020 Rating: 5

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